Overall Experience Reviews For Sport Clips Haircuts of Coralville

1 rating

My 5 year old son received a slanted, choppy version of Lloyd Christmas' (Dumb and Dumber) haircut. This extremely rude girl who told my son to "move to the middle of the chair", and when she didn't say which direction that was and he didn't move, she proceeded to tell him "I can't pick you up and move you because I have bad wrists, so you need to move." I intervened and asked him to move slightly to the left. She asked me what I wanted which was to make the back less of a mullet and trim up the ears to half the ear. She didn't ask me what I wanted done with the front. I told her we wanted to keep it all long, just a trim. She also told me to go wait up front. I waited in the lobby assuming she'd ask me if his haircut looked alright before she'd have him get down from the chair, but she didn't. She came out to the lobby and said "how's it look?" I was so shocked all I could say was "a lot shorter than what I expected." She didn't say another word, didn't ask if she could fix it or style it. My son proceeded to ask her if he got a sucker bc he as always received one, ever since we started going there and she just kept ignoring him, trying to get us out of the store as soon as possible since we arrived at 4:15 and they close at 5. When we got home 7 minutes later, I took a closer look and we ended up with the aforementioned slanted bowl cut. I called them upset and they said to come in and get it fixed. We did, the second time around we got the experience we have always received there, which was pleasant, spoke to my son, apologized for the bad haircut, and even offered him a sucker, knowing he didn't receive one before. I commend her for her part, the girl who royally screwed my son's hair up just stood their with her face glued to her phone most likely from sheer embarrassment and utter shame. I wish I knew her name, but I suggest if you go to this location, ask for the 5'2"ish blonde girl with bad wrists and attitude so you know who NOT to have touch your hair.

Reply from Sport Clips Haircuts of Coralville:
Thank you for taking the time to let us know about your experience. We apologize for this and would like an opportunity to turn this around. Would you email me at marissa@kled6.com to discuss this further?

5 rating

I’ve been coming to this location for almost 4 years now and I’ve had a great experience every time.

Rated 3.0 out of 5.0 based on 2 Client reviews

1
Dianna L. | January 19, 2020 Overall Experience

"My 5 year old son received a slanted, choppy version of Lloyd Christmas' (Dumb and Dumber) haircut. "

5
Ruben A. | May 14, 2018 Overall Experience

"I’ve been coming to this location for almost 4 years now and I’ve had a great experience every time."